Question 1

What is ReservDM and how does it work?

Accepted Answer

ReservDM is an all-in-one appointment and booking software for service businesses: a booking page you can put in your Instagram bio, phone-verified online booking, email reminders, calendar sync, and a commission-free subscription. Customers book from one link and you manage everything from one dashboard.

Question 2

What is an online booking system and how does it work?

Accepted Answer

An online booking system lets your customers book 24/7 over the internet. In ReservDM the customer picks a service, staff member, and time, verifies their phone with a one-time code, and confirms; the booking lands on your calendar and busy slots close automatically.

Question 3

How do I choose the best appointment scheduling software?

Accepted Answer

Good scheduling software offers an easy online booking page, staff-based scheduling, reminders, calendar sync, fair (commission-free) pricing, and data you own. ReservDM combines these in one dashboard, and a free Demo lets you check the fit for your business.

Question 4

Is ReservDM free?

Accepted Answer

The Free plan is a 14-day trial: internal appointment calendar, 1 branch, 1 staff member, and 3 services — no credit card needed. Your public booking page (the bio-link) comes with Basic ($19.99/mo); Pro ($49.99/mo) adds premium themes and calendar sync, and Enterprise ($99.99/mo) adds multi-branch.

Question 5

What goes in my Instagram bio?

Accepted Answer

After signup you get your own booking page link. Put it in your Instagram bio (or Google profile, or website) and customers book from there.

Question 6

Do my customers need an account to book?

Accepted Answer

No. The customer taps the link, picks service + staff + time, and enters their name and phone. No app, no login — done in seconds.

Question 7

How does phone verification work?

Accepted Answer

Before a booking is confirmed, the customer receives a one-time code by SMS and enters it on your booking page. Every booking belongs to a real, reachable person — fake bookings end.

Question 8

How do you reduce no-shows?

Accepted Answer

Two layers: phone verification filters out fake and "maybe" bookings up front, and automatic email reminders notify customers before each appointment. Deposit/prepayment is on our roadmap.

Question 9

Can I downgrade Pro → Free?

Accepted Answer

Yes. At the end of the billing period your plan drops; your data stays on your account, and if you re-upgrade you pick up right where you left off.

Question 10

Is my data safe?

Accepted Answer

Yes. We follow GDPR/KVKK-aligned data practices, with TLS encryption in transit and regular backups. Customer phone numbers are used only for booking verification and reminders; you can export your data or delete your account.

Question 11

Which professions is this for?

Accepted Answer

We ship dedicated storefront templates for tattoo artists, barbers and hair salons, and psychologists/therapists. Beauty centers, clinics, dental clinics, gyms, and any appointment-based business use the same flow.

Question 12

Contracts or commitments?

Accepted Answer

None. The monthly plan is cancellable monthly. Annual saves roughly 2 months, and you can always choose not to renew at year-end.

Question 13

Does it sync with my calendar?

Accepted Answer

Yes. Pro and Enterprise include two-way sync with Google Calendar and Outlook: bookings land on your calendar and busy slots automatically close on your booking page.

Question 14

How do I import existing customers?

Accepted Answer

Upload an Excel/CSV file to bring your customer list over. Per GDPR/KVKK, your business is responsible for asking consent on first outreach to imported contacts.

Question 15

How do I reach support?

Accepted Answer

Email support is included on every plan, with priority support on Enterprise. You can always reach us via the contact page.

Frequently Asked Questions